complaints-policy-Photo-booth-dance-floor-sparks-dry-ice-confetti-love-letter-hire

Complaints Policy

Don’t panic! This is one of our least-used policies! (Just Once!)

As a Professionally-minded business that puts our couples first we believe that it is a good addition to our Legal/H&S section.

We are committed to providing a high-quality Wedding DJ service to all our clients.

When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint.

If you require any clarification please do send us a message.

Once your complaint is received in writing;

1. We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint.

3. We will then reply by email to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the email (Item 3) we will email you again to confirm any solutions that have been agreed with you.

5. At this stage, if you are still not satisfied, you should contact us again and we will arrange for someone unconnected with the matter to review our own decision …or… appropriate alternative such as review by another mediator to review the decision.

6. We will email you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

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What our couples say:

Superb service - plenty of contact in the run-up to the wedding, he liaised with Hall directly to set up, and after trying some different tunes the beginning - found some that all of our family were dancing to and carried on picking tunes that kept on dancing all night long! Absolutely great value and great service. Recommend!View on Hitched

Chris & Rachel

Hothorpe Hall. September 2018

We wanted write to say a big 'Thank You' for helping make our wedding a great success. We had loads of compliments about the range of music played being fantastic and the best disco they had heard in a long time. People were actually content to sit and listen as well as dance.

Rhian & Paul

Thatch Barn. September 2018

Fantastic DJ. Set up was fab, the DJ looked the part and the music was amazing. The fact that we could choose some of our songs before our big day was a massive bonus. The DJ also took requests on the night. Pre wedding the service was impeccable. The DJ contacted my Elvis impersonator which was a suprise for my Groom and they worked out timings etc between then so I didn't have to worry about the hassle of that. Truly 5 star and would definatley recommend!

Christina & Cy

Luton Hoo, October 2018

Our Promise:

Press Play to Watch our Wedding DJ Video

Experienced Wedding DJs.
Friendly, Flexible Service.
Your Wedding, Your Way.
Appropriately Dressed.
Subtle Microphone use.
Listens and Works with you.
Online Couple Area.
Modern Equipment.
Professional Approach.
Contingency Planning.
High Standards.
Written Confirmation.
Portable Appliance Tested (PAT).
Public Liability Insurance (PLI).
RAMS Paperwork.
Legitimate business.

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Complaints Policy

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